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Frequently Asked Questions
  • Do you have any quality certifications (ISO, FDA, etc.)?

    QMS, CSR,ISO14001,TUV Certified Laboratory

  • What quality control measures do you have in place?

    We implement rigorous quality control protocols including raw material inspection, real-time production monitoring, and final product testing certified to ISO 9001 standards.

  • Do you manufacture your own products, or do you source them from other suppliers?

    We are manufacturer.

  • Where are your products manufactured or sourced from?

    Our own factory.

  • How do you manage your supply chain to ensure reliability and consistency?

    We ensure supply chain reliability through stringent vendor vetting, real-time inventory tracking, multi-source procurement, and proactive risk mitigation strategies aligned with ISO 9001 and industry benchmarks.

  • What is your average lead time for orders?

    60 days

  • Which and where are located your customers?

    50% Europe, 30% US, 20% Japan

  • Can you provide references from other clients or customers?

    While we respect client confidentiality and cannot share direct contact details without permission, we can provide anonymized testimonials, case studies, or connect you with references after securing mutual consent and a non-disclosure agreement (NDA). 

  • Are there any case studies or testimonials available?

    No

  • How do you handle customer inquiries or support requests?

    We prioritize rapid, personalized support via dedicated channels (email, phone, live chat), backed by a CRM system for real-time tracking, SLA-driven resolution timelines, and post-service feedback to continuously refine responsiveness and customer satisfaction.

  • What is the best way to contact you for assistance or questions?

    Via Email.

  • Do you have any expansion plans or initiatives in the near future?

    We will build a new factory in Germany, expected to start production by the end of 2025.